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Refund & Cancellation Policy

Last updated: July 4, 2026

This Refund & Cancellation Policy (“Policy”) explains the refund, cancellation, and renewal terms that apply to Premium/Family/Teacher subscriptions, the free trial, and AI credit packs offered through Color the Picture (colorthepicture.com).

The service is operated by Color the Picture (“Color the Picture”, “we”, “us”, “the Company”), a company established under the laws of Türkiye.

Because the Company is based in Türkiye, this Policy is prepared with reference to Turkish Law No. 6502 on the Protection of Consumers and the Turkish Distance Contracts Regulation, and, to the extent applicable to you, the EU Consumer Rights Directive (2011/83/EU).

Important — your mandatory consumer rights are not affected: Nothing in this Policy removes or limits any mandatory, non-waivable consumer-protection right you have under the law of your country of residence. If any provision of this Policy conflicts with a mandatory consumer-protection rule that applies to you, the rule that favors you will control.

1. Who Can Hold an Account and Make Purchases

  • Color the Picture accounts are for parents or legal guardians (age 18 and over). Children (roughly ages 3–13) are managed only as a “child profile” under a parent’s account.
  • Paid features may only be purchased by a parent/guardian who is at least 18 years old and has a valid payment method.
  • By making a purchase, you confirm that you are over 18 and that you have the authority to give any consent required on your child’s behalf.

2. Free Trial (7 Days)

  • The trial is entirely free — you are not charged anything during the trial period.
  • No card details are required to start the trial, and there is no automatic charge when it ends.
  • If you don’t purchase Premium/Family/Teacher before the trial ends, your account automatically moves to the free plan; none of your data is deleted.
  • To prevent abuse, we generally apply a one trial per email address rule.
  • Because you are never charged during the free trial, there is nothing to refund in connection with the trial itself.

3. Right of Withdrawal (14 Days)

3.1. Statutory Withdrawal Period

Where applicable — including under Turkish Law No. 6502 and the Distance Contracts Regulation, and, for consumers in the EU/EEA, the equivalent right under the Consumer Rights Directive — you have the right to withdraw from your digital service/subscription purchase within 14 days, without giving any reason and without paying any penalty.

You can send your withdrawal notice through any of the contact channels listed in this Policy (e.g., destek@colorthepicture.com).

3.2. Exception to the Right of Withdrawal (Once Performance Has Begun)

Consistent with the rules governing digital content and services that begin with the consumer’s express consent before the withdrawal period ends:

  • If you start using AI credits after purchasing a Premium/Family/Teacher subscription (for example, by generating an AI coloring page), or otherwise make use of Premium-only content or output, your right of withdrawal may lapse for the portion already used.
  • During checkout, you give your express consent confirming that if you begin using the service before the withdrawal period expires, your withdrawal right may end with respect to the part you’ve used.
  • If you have not used the subscription at all (no credits spent, no Premium output generated), your full right to a refund within the 14-day period remains intact.

3.3. AI Credit Packs (One-Time Purchases)

  • Credit packs that are entirely unused are refunded in full within 14 days.
  • For partially used credit packs, we deduct the value of the credits already used and issue a pro-rata refund for the remaining, unused credits.
  • Additional credit packs you purchase generally do not expire at the end of a billing period (they roll over).

4. Cancelling Your Subscription

You may cancel your subscription at any time. Cancelling stops future renewals.

a) Through the payment provider (Lemon Squeezy) portal (recommended):

  1. Go to the “Manage subscription” link in your payment confirmation email, or sign in at https://app.lemonsqueezy.com.
  2. Find the relevant subscription and select “Cancel.”
  3. After cancelling, you keep access to your plan’s features until the end of the billing period you already paid for.

b) By contacting us directly:

4.1. What Happens After You Cancel

  • You keep access to your plan’s features until the end of your current billing period.
  • Automatic renewal is stopped; you will not be charged for the next period.
  • Your account and data are not deleted — you’re simply moved to the free plan.
  • AI credit balance:
    • Monthly credits included with your subscription may expire at the end of the billing period if unused (they do not roll over).
    • Any additional credit packs you purchased separately generally do roll over.

4.2. Deleting Your Account

If you delete your account via profile → Settings → “Delete My Account,”:

  • Any active subscription is automatically cancelled through the payment provider.
  • In rare cases, a technical delay (a webhook delay) may result in one final charge; if this happens, email destek@colorthepicture.com to request a refund.
  • All of your data and your AI credit balance are permanently deleted and cannot be recovered.

Recommendation: Cancelling your subscription through the payment portal before deleting your account helps you avoid a possible final charge.

5. Refund Request Process

5.1. How to Request a Refund

  • Email: destek@colorthepicture.com
  • Subject line: “Refund Request — Order #[ORDER NUMBER]”
  • Include: Your order number and purchase date (a reason is not required).

5.2. Process and Timeframes

  1. Request received: We generally send a confirmation email within 24 hours.
  2. Review: Your request is reviewed within a reasonable time (typically 3 business days).
  3. Outcome: We notify you by email whether the refund is approved or declined.
  4. Refund issued: Approved refunds are sent to your original payment method through our payment provider, Lemon Squeezy. Depending on your bank or payment provider, it typically takes 5–10 business days for the funds to appear in your account.
  5. Account status: Once a subscription refund is approved, the plan ends and the account moves to the free plan.

These timeframes are estimates. Where a refund falls under a statutory right of withdrawal, the maximum periods set by applicable law will govern.

5.3. What’s Covered

  • Full refund: Purchases made within the 14-day withdrawal period that are entirely unused (subscription or credit pack).
  • Partial refund: For partially used credit packs, a pro-rata amount corresponding to the unused credits.
  • Not eligible for refund: Subscriptions where the withdrawal period has passed and/or performance has already begun (credits used, Premium output generated) — subject to the exception described in Section 3.2. Even in this case, your mandatory consumer rights under the law of your country remain unaffected.

5.4. Payment Processing Fees

We do not deduct payment processing fees from your refund; approved refunds are issued for the full eligible amount.

6. Automatic Renewal

  • Subscriptions renew automatically through our payment provider according to the billing cycle you selected (e.g., monthly).
  • Before renewal, the payment provider may send a reminder to your registered email address.
  • To avoid being charged for the next renewal, you must cancel before the renewal date.
  • If a renewal payment fails (e.g., card limit reached, invalid card), we make a limited number of retry attempts; if these are unsuccessful, the subscription is suspended and the account moves to the free plan.

7. Price Changes

  • Color the Picture may change subscription prices. Price increases are communicated to your registered email address with reasonable advance notice (typically at least 30 days).
  • The new price takes effect only from your first renewal after the notice — your current billing period is not affected.
  • If you don’t agree to the new price, you can cancel your subscription before it takes effect.

8. Taxes and Billing (Merchant of Record)

  • Payments are processed by Lemon Squeezy, which acts as the Merchant of Record. Invoices, inclusive of applicable taxes (VAT/sales tax), are issued by Lemon Squeezy.
  • Prices are shown inclusive of tax where applicable; the final tax amount may vary depending on your country.
  • You can access copies of your invoices through the link in your payment confirmation email or through your Lemon Squeezy account.

9. AI Credit Packs — Summary Table

Summary for additional AI credit packs, which can be purchased independently of a subscription:

Pack Contents Withdrawal / Refund
Credit Pack [NUMBER OF CREDITS] credits Within 14 days: pro-rata refund for unused credits

Note: Current pack names, credit amounts, and prices are shown on the purchase screen and the payment provider’s checkout page. The [NUMBER OF CREDITS] and price fields above should be filled in with the current catalog.

  • Purchased credits generally do not expire at the end of a billing period (they roll over).
  • Partial refund calculation: (number of unused credits) ÷ (total number of credits) × amount paid.

10. “As Is” Service and Limitation of Liability

  • To the maximum extent permitted by applicable law, the service is provided “as is” and “as available.” We make no implied warranty of uninterrupted operation, error-free performance, or fitness for a particular purpose.
  • Color the Picture does not guarantee the accuracy, appropriateness, or any particular outcome of generative AI output. While AI-generated output goes through review/moderation for child-appropriateness, parental supervision is recommended.
  • To the maximum extent permitted by applicable law, the Company is not liable for indirect, incidental, special, or consequential damages. In all cases, the Company’s total liability is limited to the amount you actually paid for the relevant service during the 12 months preceding the event giving rise to the claim.
  • Nothing in this section limits liability for intent, gross negligence, death or personal injury, or any other liability that cannot be limited or excluded under applicable law. Your mandatory consumer rights remain unaffected.

11. Your Commitments and Indemnification

  • For any content you upload to the service (for example, photos you upload for AI processing), you confirm that you have the right to upload and use that content, and that doing so does not infringe any third party’s intellectual property, privacy, or personality rights.
  • Uploaded photos are processed temporarily for AI processing purposes and are not stored permanently.
  • You agree to indemnify the Company for reasonable losses arising from third-party claims resulting from your breach of these commitments. This provision applies only to the extent permitted by applicable law and does not affect any mandatory protections you have as a consumer.

12. Relationship to Data Protection Law (GDPR)

Refund and cancellation processing requires us to process your personal data. This Policy should be read together with our detailed Privacy Policy and, where applicable, our data protection disclosures.

  • Data controller: Color the Picture — Contact: kvkk@colorthepicture.com
  • Legal bases for processing: performance of the contract (subscription/refund), compliance with legal obligations (invoicing/accounting), legitimate interest (fraud/abuse prevention), and, where required, your explicit consent.
  • Sharing with third parties: We may share data with our payment provider (Lemon Squeezy), hosting provider (Hetzner — servers located in Germany/EU), and other relevant technical service providers, but only to the extent necessary to deliver the service and with appropriate safeguards in place.
  • Your rights: You can download your data (JSON), correct it, delete it (“right to be forgotten”), and withdraw any consent you’ve given, either through self-service tools in your profile or by contacting kvkk@colorthepicture.com.
  • Retention: Records are kept for the life of your account. Records that must be retained for legal reasons (e.g., billing/transaction records) may be kept for the applicable statutory period (e.g., 5 years).

If you are located in Türkiye, this processing is additionally governed by the Turkish Data Protection Law (KVKK, Law No. 6698), and you may exercise your rights under that law through the same contact channel above. For children located in the United States, we also comply with the Children’s Online Privacy Protection Act (COPPA), obtaining verifiable parental consent before collecting or processing any child-related data.

13. Governing Law and Jurisdiction

  • This Policy and your purchases are governed by the laws of Türkiye. Disputes are subject to the jurisdiction of the courts and enforcement offices of İstanbul, Türkiye, and the applicable Consumer Arbitration Committees in Türkiye.
  • Your consumer rights are preserved: As a consumer, nothing in this section deprives you of any mandatory right granted by the law of your country of residence that cannot be waived by contract, or of your ability to bring a claim before the competent authority or court in that country. The jurisdiction clause above does not limit these mandatory rights.
  • Where to bring a complaint:
    • Türkiye: The competent Consumer Arbitration Committee (Tüketici Hakem Heyeti) or Consumer Court.
    • EU: The European Commission’s Online Dispute Resolution (ODR) platform — https://ec.europa.eu/consumers/odr.

14. Force Majeure

The Company is not liable for failing to meet its obligations to the extent this is due to events beyond its reasonable control (natural disasters, fire, epidemic, war, cyberattack, infrastructure or service-provider outages, government action, etc.). This does not affect any statutory refund rights you may have.

15. Severability and Entire Agreement

  • If any provision of this Policy is held invalid or unenforceable, the remaining provisions remain in full effect; the invalid provision will be interpreted, as narrowly as necessary, to reflect its original intent.
  • This Policy, together with our Terms of Use, Privacy Policy, and the terms shown at checkout, forms the entire agreement between the parties regarding refunds and cancellations.

16. Purchase Confirmation

By purchasing a subscription or credit pack, you confirm that you have:

  • Read and accepted this Refund & Cancellation Policy;
  • Understood that if you start using the service during the withdrawal period, your right of withdrawal may lapse for the portion used (Section 3.2); and
  • Accepted the automatic renewal terms (Section 6).

Your non-waivable consumer rights remain unaffected in all cases.

17. Changes to This Policy

We will notify you of material changes to this Policy by email or through an in-service notice. Changes take effect as of the stated effective date. Purchases made before that date remain subject to the terms in effect at the time of purchase.

18. Contact Us

Mailing address: Color the Picture, ——— — KEP: ———

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